Returns

Qassar wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a FREE 30-day return period on all www.qassar.ae orders.

Please reference Shipping Confirmation Emails to find your Order ID to process your return. Do not use the packing list information that was shipped with your product(s).

Your credit card will be refunded when merchandise has been processed. Please allow up to 30 days for your return to be processed during holidays.

For return, please email sales@qassar.ae

Shipping Charges

Shipping charges are not refundable, either local or international.

Return Conditions

All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and a credit memo will be emailed to you as proof of the refund reflecting back to your account.

 

  • Products not purchased from www.qassar.ae are not eligible for return/exchange or credit. Please contact retailer item was purchased from.
  • All exchanges will be processed as a refund back to the original credit card on file. Any exchange or replacement order will need to be placed separately if you are interested in an alternative size, color or style.
  • Return timeframe starts from original purchase date.
  • Qassar Marine is NOT liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Original expedited shipping charges will NOT be refunded.
  • Please allow 30 days for credit too clear once received.
  • Items not returned in 100% resalable condition will be subject to restocking fee (10%).
  • If refund is initiated and original payment is no longer available a gift card or credit will be issued.
  • Return policy subject to change without notice.

Need to contact Customer Service? Please call +971 50 96 99300 or email sales@qassar.ae